Privacy Policy
This policy explains what information Anchor for Hotels collects, why, and how it is handled across our hotel-partner platform (Anchor Connect) and traveler concierge (AnchorAI).
Who we are
Anchor for Hotels provides hotels with an AI booking concierge (AnchorAI) and an AI voice agent, and provides travelers a way to search and book directly with hotels. "Anchor", "we", and "us" refer to Anchor for Hotels.
Information from hotels
When a hotel subscribes we collect account details (name, business email), hotel information (name, address, phone, policies, room and rate data), and the PMS credentials needed to connect the hotel's system. PMS credentials are encrypted at rest and are never shown again after entry.
Information from travelers
When you use AnchorAI we process the messages you send, the stay details you provide (destination, dates, occupancy, preferences), and, if you book, the guest details required to create the reservation. Card details are handled by our payment processor or the hotel's system — they are never typed into chat and are not stored by Anchor.
Payments
Hotel subscriptions are billed through Stripe. Anchor does not store full card numbers; Stripe holds payment methods. Traveler reservation charges, where applicable, are handled by the hotel or an authorized provider — separately from hotel subscriptions.
AI conversations and voice calls
AnchorAI conversations are processed to answer your request and create bookings. If a hotel uses the AI voice agent, calls may be transcribed to capture booking intent; the agent is instructed never to request or record payment-card details. Where call recording is used, the hotel is responsible for any required caller notice.
Data retention and deletion
We keep information for as long as needed to provide the service and meet legal and accounting obligations, then delete or anonymize it. To request access or deletion of your data, contact support@anchorforhotels.com.
Security
We encrypt credentials at rest, restrict access by role, isolate each hotel's data, and verify webhook signatures. No system is perfectly secure, but we work to protect your information.
Changes
We will update this policy as the product and its legal review evolve, and will revise the "last updated" date above.
Questions about this policy? Contact support@anchorforhotels.com.